Shipping policy

REFINE BEAUTY – SHIPPING POLICY

Last updated: 20 August 2026

REFINE Beauty currently delivers within South Africa.

1. SHIPPING FEE

Nationwide Delivery: R99 per order.

Any promotional shipping offer displayed at checkout will be subject to the conditions shown with that promotion.

2. ORDER PROCESSING AND SOURCING

Some REFINE Beauty products may be sourced specifically after a customer places an order.

This means there may be a processing or sourcing period before the parcel is handed to the final courier.

The delivery or transit estimate shown for the courier may therefore begin after the order has completed processing and has been dispatched.

Customers will be notified when their order has been dispatched where tracking information is available.

3. ESTIMATED DELIVERY TIMES

We aim to process and deliver orders as quickly as reasonably possible.

Courier transit may typically take approximately 8–11 business days after dispatch, depending on the destination and courier network.

Where a product must first be sourced, the total time from placing the order until delivery may be longer.

Delivery dates are estimates and are not guarantees unless REFINE Beauty expressly agrees to a guaranteed delivery date in writing.

REFINE Beauty will nevertheless comply with all mandatory delivery obligations under applicable South African law.

4. DELAYS

Delivery can occasionally be affected by circumstances outside our reasonable control, including:

• courier network delays;
• severe weather;
• public holidays;
• strikes;
• load disruptions;
• incorrect customer addresses;
• unusually high order volumes;
• supplier delays; or
• other events reasonably outside our control.

Where an order is materially delayed, customers may contact us at refinebeautyza@gmail.com.

Nothing in this policy removes a customer's right to cancel or obtain a refund where South African law gives the customer such a right.

5. PRODUCT AVAILABILITY

If a product becomes unavailable after an order has been placed and we are unable to fulfil the order, we will notify the customer as soon as reasonably possible and provide any refund required by applicable law.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• street address;
• suburb;
• city/town;
• province;
• postal code; and
• correct contact number.

REFINE Beauty is not responsible for avoidable delays caused by incorrect or incomplete information supplied by the customer.

Where a parcel must be re-routed or re-delivered because the customer supplied an incorrect address, reasonable additional courier charges may be charged where permitted by law.

7. TRACKING

Where tracking is available, tracking details will be supplied after dispatch.

Tracking updates are generated by the courier and may not always update immediately.

8. LOST OR DAMAGED PARCELS

If tracking indicates that a parcel may have been lost or materially damaged during delivery, please contact us at refinebeautyza@gmail.com.

We will investigate the matter with the courier and provide the remedy required under applicable law.

9. RISK AND DELIVERY

Nothing in this policy transfers delivery risk to a consumer earlier than permitted by applicable law.

Nationwide Delivery: R99 per order.
FREE Nationwide Delivery: Orders of R1,000 or more.
Delivery estimates are calculated after order processing/sourcing

10. CONTACT

Shipping enquiries:
refinebeautyza@gmail.com